| Reason | Exchange / Return / Refund |
|---|---|
| Damaged / Defective Item | ✓ Resend item OR refund to customer |
| Sending Incorrect / Incomplete Item from Showmaji | ✓ Resend item OR refund to customer |
| Unsuitable Item | ✗ Cannot exchange and refund |
** If you have opened and used the product, the product cannot be exchanged and refund.
** The product appreciation period is 7 days, any product problems reported after the expiration will not be accepted.